J.D. Power and Associates names company highest in customer satisfaction

for second year in a row

AUSTIN, TEXAS (September 2, 2009) —According to the J.D. Power and Associates 2009 Home

Buyer/Seller Study

America,

real estate firms for the second year in a row. The company also ranked second-highest

among home sellers in the study.

“We couldn’t be prouder. This is an achievement our associates have truly earned. It is the face-toface

interaction and the relationships they build daily that has impacted this study and elevated Keller

Williams Realty to another level in customer service,” said Mark Willis, CEO of Keller Williams Realty.

“Knowing that this study was conducted during the toughest times the market has seen shows that

spirit and dedication can make an impact.”

The study was produced by J.D. Power and Associates to measure home buyers’ and sellers’

customer satisfaction. The results of the home-buying experience were determined by three factors

including the agent, office and the package of additional services.

“I am absolutely beaming with pride that our agents have been honored in such a fantastic way,” said

Mary Tennant, president and COO of Keller Williams Realty. “We are lucky to be in business with

such incredible business people, who have shown incredible resolve over the past two years. If there

was a time to build their business, it is now.”